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How do I request support?

Q. How do I request support for weight zone shipping problems?
A. Gather as much detail as possible before sending your request. If you’re having problems with shipping calculations and you want support then please can you provide us with enough information to help us to understand your problem. Here’s an example.

Basic information

InformationDetails
Problem descriptionShipping charges incorrect for 15 kg of Coal
Expected result £15 – that’s £ per kilo
Actual result UK delivery above 2kg: £5.00
Plugin nameoik-weight-zone-shipping-pro
Plugin versionv0.1.0
WooCommerce version2.6.8
Weight Unitg
Shipping address UK – Hampshire – PO9 6DE
Shipping zone usedCustomer matched “Zone 1″
Any other information URL: oik-plugins.eu/oik-weight-zone-shipping-pro/cart

Cart contents

Please specify the Weight Unit for your site.
ProductProduct weightQuantity
Coal1 kg15

Shipping rates

For the matched zone, which includes UK
WeightRateMethod title
14registered post in the UK to places other than Newcastle
24.50 registered post in the UK
10 5.00 UK delivery above 2kg

Explanation of this example problem

The total weight of the cart 15kg exceeds the maximum weight in the shipping rate table so the rate for the maximum rate is used. This is not the real problem. Since the weight unit is g ( grammes ), the rates should have been defined as below, with an additional entry for maximum cart weight.
WeightRateMethod title
10004registered post in the UK to places other than Newcastle
20004.50 registered post in the UK
10000 5.00 UK delivery above 2kg
99999 -1 Cart exceeds maximum weight of 10kg

Published: November 17, 2016 | Last updated: April 12, 2019

Information

Component:
  • oik weight zone shipping
  • oik weight zone shipping pro
Question has actually been asked: Yes
Letters: H

Recent plugin updates

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Weight shipping plugins

Find out which cart weight shipping plugin you need for your WooCommerce site.
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